Appointments
Routine and Urgent Appointments
Admin and medical enquiries and requests for appointments
Use accuRx
If you need help with any medical or admin request’s, you can now contact us online.
How does accuRx work?
accuRx is easy for patients and practices
accuRx is an online system for contacting the practice.
It is a simple online form which takes a few moments to fill out.
The Benefits
You’ll wonder how you did without it
- Easy to access: no app, no account needed – simply submit a query directly through the practice website. It should only take a couple of moments to do.
- Convenient: available Monday – Friday, so you can send in your request at a time that suits you, rather than having to wait for the phone-lines to open.
- Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
- Efficient: your request will be seen by the right person, first time.
- Turnaround time: we will get back to you within 3 working days.
- Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request
Cancelling your appointment
GP appointment? Don’t need it? Cancel it!
We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it.
How to Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively you can cancel your appointment online using NHS APP if you are signed up to the service.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month
Cancellations notified less than 2 hour’s before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.
Please note: If you are over 10 minutes late for your appointment, you will be automatically marked as Did Not Attend (DNA). It will then be down to the clinician if they will be able to still see you.
Minor Illness – Think Pharmacy First – SELF REFER TO YOUR LOCAL PHARMACY
CLICK HERE TO SELF REFER TO YOUR LOCAL PHARMACY
Advice and treatment
Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First).
Conditions they can treat as part of Pharmacy First are:
- earache (aged 1 to 17 years)
- impetigo (aged 1 year and over)- a contagious skin infection
- infected insect bites (aged 1 year and over)
- shingles (aged 18 years and over)- infection that causes a painful rash
- sinusitis (aged 12 years and over)- infection of the sinuses (behind the forehead, cheeks and nose)
- sore throat (aged 5 years and over)
- urinary tract infections or UTIs (women aged 16 to 64 years)
If you have one of these conditions you can self refer online or walk into your local pharmacy.
The pharmacist will offer you advice, treatment or refer you to a GP or another healthcare professional if needed.
Pharmacies will update your GP health record.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
Please note on weekends online self-referral may take longer as the practice is closed and will not look at your assessment until we are open, for quicker response please visit your local pharmacy.
Find a Pharmacy: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 12:00pm.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
